Legal and Privacy


H & C Law & Property Group understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to our use of any and all data collected by us in relation to your use of our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

  1. Definitions and Interpretation

    In this Policy the following terms shall have the following meanings:

    means an account required to access and/or use certain areas and features of Our Site;

    Means a small text file placed on your computer or device by Our Site when you visit certain parts

    “our Site”
    Means this website,

    Means H & C Law and Property Group, a limited company registered in England and Wales under 06481504, whose registered address is 19 Plymouth Road, Tavistock, Devon PL19 8AU.

  2. Information About Us

    1. Our Site, is owned and operated by H & C Law and Property Group, a limited company registered in England and Wales under 06481504, whose registered address is 19 Plymouth Road, Tavistock, Devon, PL19 8AU and whose main trading address is the same. Our VAT number is 137 2254 27.
    2. H & C Lawyers is a trading name of H & C Law and Property group and therefore covered by this policy.
    3. For the purposes of this policy, the Data Controllers are H & C Law and Property Group.
    4. For the purposes of this policy, the Data Protection Officer for H & C Law and Property Group is Sharon Whyte.
    5. H & C Law and Property Group is registered at the Information Commissioner’s Office (ICO). Registration Number: Z2817257.
  3. Scope – What Does This Policy Cover?

    This Privacy Policy applies only to your use of our Site. It does not extend to any websites that are linked from our Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  4. What Data Do We Collect?

    Some data will be collected automatically by our Site (for further details, please see section 12 on our use of Cookies and our Cookie Policy. Depending upon your use of our Site, we may collect some or all of the following data:

    1. Name;
    2. Business/company name;
    3. Contact information, such as email addresses and telephone numbers;
    4. IP Address (automatically collected);
    5. Web browser type and version (automatically collected);
    6. Operating system (automatically collected);
    7. A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected).
  5. How Do We Use Your Data?

    1. All personal data is stored securely in accordance with the principles of the General Data Protection Regulation. For more details on security, please see section 6.
    2. We use your data to provide the best possible services to you. This includes:
    3. Personalising and tailoring your experience on our Site;
    4. Supplying our services to you;
    5. Responding to communications from you;
    6. Analysing your use of our Site to enable us to continually improve our Site and your user experience.
    7. We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
  6. How and Where Do We Store Your Data?

    1. We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.
    2. Some or all of your data may be stored or transferred outside the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).  You are deemed to accept and agree to this by using our Site and submitting information to us. If We do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the General Data Protection Regulation. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage and the use of the EU-approved Model Contractual Arrangements.
    3. Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Site.
    4. Steps we take to secure and protect your data include:
      1. Electronic data encryption at rest
      2. Access Controls and Security
    5. Notwithstanding the security measure that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.
  7. Do We Share Your Data?

    1. In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.
  8. What Happens If Our Business Changes Hands?

    1. We may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by us.
    2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
  9. How Can You Control Your Data?

    1. You may wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Services (“the TPS”), the Corporate Telephone Preference Services (“the CTPS”), and the Mailing Preference Services (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  10. Your Right to Withhold Information

    1. You may access our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
    2. You may restrict your internet browser’s use of Cookies. For more information, see Section 12 and Our Cookie Policy.
  11. How Can You Access Your Data?

    You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at

  12. What Cookies Do We Use and What For?

    Cookies are small text files that are sent by us to your computer or other access devices which we can access when you visit our site in future. This enables us to make your user experience more efficient.

    The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission. If you continue to use this site, we will assume that you are happy with this and have granted your permission.

    This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages, for instance, Google Analytics.

    Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views.

    The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage.

    Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

    If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

    General information on deleting or controlling cookies is available at

    This is a list of the cookies set by our website, and what each is used for.

    Session hash – Used to authenticate users on the website

    Google Analytics – Used to understand how users navigate through our website, the service is provided by Google Inc. We then use the information gathered to compile reports to improve the functionality and user experience of our website. All information collected is anonymous.

  13. Contacting Us

    If you have any questions about our Site or this Privacy Policy, please contact us by email at, by telephone on 01822 614461, or by post at 19 Plymouth Road, Tavistock, Devon PL19 8AU. Please ensure that your query is clear, particularly if it is about information about the data we hold about you (as under section 11).

  14. Changes to Our Privacy Policy

    We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Site and will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up to date.


This Firm’s Complaints Policy

As a firm we are committed to providing a quality service to all out clients. Consequently, it is essential when something goes wrong or any client believes that they have a reason to complain that we have an effective procedure to assist the complete and early resolution of the problem. Only by doing so can we hope to maintain the quality standard we set ourselves and improve them by learning from what we may have done wrong and what our clients tell us.

The Procedure

In the first instance we would ask you to discuss your complaint with the person who acted for you. If he/she cannot resolve it immediately to your satisfaction, or if you would prefer not to speak to him/her, then the following procedure will apply. It would be helpful to us if you could provide details of your concern in writing (if you have not already done so). However, should you prefer not to do this, you can arrange to see our Practice Director, Mrs Sharon Whyte, who will be pleased to take details from you. We aim to resolve any complaint you have about the service we have given you as quickly as possible. If you are unable to resolve your complaint with the person who has been dealing with you then please contact the Directors of the Firm, Sharon Whyte or Stephen Haggett on 01822 614461.

A complaint is an oral or written expression of dissatisfaction which alleges that the complainant has suffered, or may suffer, financial loss, distress, inconvenience or detriment. If you have any complaint about the way in which your matter has been dealt with, this is the procedure which will be followed:

  1. Once we have received your complaint, Sharon Whyte or Stephen Haggett will write to you within 7 days to explain how your complaint will be investigated if a complete response has not been made by that time. You will be told the latest date by which a complete answer will be given to your complaint (this should be no more than 28 days after we received your complaint). If you have made the complaint verbally – either at a meeting or on the telephone – we will set out in our full response our understanding of the nature of your complaint.
  2. The assessment of the complaint will be based upon a sufficient and fair investigation. We will explain in writing our findings and where the complaint is upheld, will offer a remedial action or redress. This will be actioned promptly.
  3. If you are dissatisfied with any aspect of our handling of your complaint, please feel free to contact the Directors of the Firm – Sharon Whyte or Stephen Haggett on 01822 614461, who will conduct a separate review of your complaint. You will be told about the conclusion of this review within 28 days.
  4. If after the following review process, you remain dissatisfied with any aspect of our handling of your complaint, you may contact the Legal Ombudsman directly to ask them to consider the complaint further:Telephone Number: 0300 555 0333
    Postal Address:
    Legal Ombudsman
    PO Box 6806
    WV1 9JW

Unless it agrees that there are good reasons not to do so, the Legal Ombudsman will expect you to allow us to consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your complaint up to 6 months after you have received our final written response to your complaint. You can also use the Ombudsman service if we have not resolved your complaint within 8 weeks of us receiving it. A complaint can be referred to the Legal Ombudsman up to 6 years from the date or omission or up to 3 years after discovering a problem. The Ombudsman deals with service-related complaints; any conduct-related complaints will be referred to the Council for Licensed Conveyancers. Please go to for more information.

N.B – If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).


 As a firm, we value our reputation for ethical behaviour and for financial probity and reliability. We recognize that over and above the commission of any crime, any involvement in the facilitation of tax evasion will also reflect adversely on our image and reputation.

We do not tolerate tax evasion, or the facilitation thereof in any circumstances, whether committed by or facilitated by a client, personnel or associated persons/companies.

We are committed to fighting tax evasion and have rigorous policies and procedures in place to detect and prevent the facilitation of tax evasion offenses.

We require all personnel to demonstrate the highest standards of honesty at all times and appropriate disciplinary action will be taken wherever tax evasion or he facilitation thereof by any personnel has been proven.

We undertake due diligence on all associated persons/companies to mitigate the risk of facilitation of tax evasion offenses and, as part of our due diligence procedures, we will not engage with any business who does not share our values and our commitment to preventing tax evasion offences.

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